Frequently Asked Questions

Web Design

Can I maintain my own website?


Yes, but for an additional nominal fee, paid in six month increments, WTH-CSBT can maintain your website. Fee is due twice yearly, paid in full. See website pricing page for fee details.




Can you do online stores?


Yes, but only on the custom starter, basic, and bells and whistles websites. The online store is included with the bells and whistles site. There is an additional fee with the starter and basic website. See website pricing page for details.




How long will it take to get my website up and running?


Once all your information is provided, and depending on which website you would like to have created, it can be ready to go-live anywhere from 1 to 3 weeks.




What types of websites do you offer?


Please visit my website tab to see what types of websites we offer. Contact me to discuss further details!




Payments


Starter:: 50% in advance and balance before go-live Basic:: 50% in advance and balance before go-live Bells & Whistles: Payment plan can be worked out




Refunds


Once project has started and deposit has been provided, there are no refunds. If client decides not to finalize website, any deposits made will be forfeited.




Host & Domain Fees


The host & domain fees are paid to the company who hosts your website. This is an annual fee (paid in addition to WTH-CSBT fee to design your website). The annual fee is $208 and is payable in full before website go-live. The annual fee is subject to change. If so, you will receive notice several months in advance.




What is a domain?


A domain is your www handle. Example: www.abcde.com




Proofs and Revisions


WTH-CSBT will provide proofs of your website via online or in-person demo (to be discussed with client). Once website goes live, any revisions will be included with maintenance fee (if client hires WTH-CSBT to maintain their website).





Promotional Items

Can I send you my text and/or photos for my design?


Absolutely, on the quote form there is a location to submit text and upload photos or logo. (No copyright or trademark information can be submitted). WTH-CSBT can also design something for you!




Payment


A 50% deposit is required to start any promotional items.




Proofs and Revisions


WTH-CSBT will provide an emailed PDF file to proof and make up to 2 revisions. Once finalized, any errors will be the sole responsibility of the client. If client would like to correct any errors after finalized, there will be an additional fee imposed.




Refunds


Once project has started and deposit has been provided, there are no refunds. If client decides not to finalize, any deposits made will be forfeited.





Copy & Print

Refunds


Once project has started and deposit has been provided, there are no refunds. If client decides not to finalize, any deposits made will be forfeited.




Can I send you my text and/or photos for my design?


Absolutely, on the quote form there is a location to submit text and upload photos or logo. (No copyright or trademark information can be submitted). WTH-CSBT can also design something for you!




Proofs and Revisions


WTH-CSBT will provide an emailed PDF file to proof and make up to 2 revisions. Once finalized, any errors will be the sole responsibility of the client. If client would like to correct any errors after finalized, there will be an additional fee imposed.




Payment


A 50% deposit is required to start any copy & print designs.




Can I get a digital copy?


Yes, some items can be a PDF only digital copy and client can print themselves.




Will you print my items?


Yes, WTH-CSBT can also print your items. There are minimum quantities, and printing in some cases is in addition to creating the design.





Other Services

Do you provide other services?


Complete our quote form to get pricing on: PowerPoint Presentations :: Family Reunions :: Conference Apps :: Loved Ones Memorialized. Visit our What We Offer page to get detailed information about these services.